On Monday of each week between the hours of 5:00 am and 5:15 am (UTC) Smartlogic reserves the right to perform minor updates that ensure the continued reliable operation of the Customer Portal, Customer Support System, Life with Semaphore, Trial and Production Services systems. During this maintenance window minor updates to the software or environment for these systems may be made resulting in a brief outage.
On Tuesday and Thursday of each week between the hours of 7:00 am and 10:00 am (UTC) Smartlogic reserves the right to perform minor updates that ensure the continued reliable operation of the service. During this maintenance window minor updates to the cloud software or environment may be made resulting in a brief outage.
Please see Semaphore Cloud - Release Notes for details of what is included in any release and any known issues.
The Semaphore Cloud Administration Team will make every effort to ensure the following:
Tenants should raise any issues they find with in their normal use of Semaphore Cloud using the Smartlogic Customer Portal "support ticket" facility (tickets can be raised using the form found at https://portal.smartlogic.com/support/raiseticket) or by emailing firstname.lastname@example.org. When notified of an issue the standard Smartlogic contractual support delivery policy will apply.
Immediately on encountering any unforeseen or operational issues (such as the stability of the underlying platform) that may affect one or more tenants, the Semaphore Cloud Administration Team will do the following:
US: +1 408-213-9500
US Federal: +1 703-956-2600
UK: +44 203-176-4500
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